Support Hub - Advantech WISE

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Technical Documentation
Technical Documentation provides 24x7 access to technical support and guidance resources to help you successfully utilize the products and features.
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Training & Certification
Master AIoT solutions, from device data collection to cloud visualization.
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More resources

Business Consultation
Advantech experts can assist our members to choose the right products and solution packages. Find the pain points for you and enables extraordinary digital transformations.
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Customer Success Manager
Our dedicated CSMs support our members’needs and look out for your business and work with you to find solutions to pain points.
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Marketing Resource
Leverage our case studies, industrial focus insights and latest press release to fulfill your business needs.
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Salesforce
See our certificated sales experts in Advantech WISE around the world.
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Technical Community
We recommend you to join in the community to search and post your questions. You can expand software development knowledge with the help from Advantech engineers for finding the right solution.
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Technical Inquiry
Advantech engineers can assist you with selection and comparison of solutions, understanding features, solving integration issue, and getting relative techncial information. You can access this service via service form and live chat.
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Industries
Technologies
Featured
Expert Services

Control & Monitoring

Andon NEW
Instantly capture anomalies and analyze production incident information
DeviceOn
Easy-to-use interface, you can monitor the health status of each device, take real-time actions, troubleshoot problems.
EdgeLink
A middleware allows data to be rapidly integrated and transmitted to multiple cloud platforms and third-party systems.
EdgeView NEW
EdgeView is a dedicated graphical interface tailored for SCADA and IoT systems. This innovative tool is designed to visualize data from IoT gateways, data platforms and OPC UA
Facilities Management Sustainability
Optimizes energy consumption, achieves optimal energy usage efficiency
HMINavi HOTNEW
HMINavi is a powerful and intuitive software program for creating comprehensive human machine interface solutions
OEEPro
Overall Equipment Effectiveness
TPM(Total Productive Maintenance)
TPM—maximizing the value of every piece of equipment.
WebAccess/ CNC
A solution for machine tool equipment networking, providing cross-brand controller monitoring and I/O monitoring functions and machine status visualization.
WebAccess/SCADA
Automate data acquisition, visualization, and security effortlessly with WebAccess/SCADA

Device Networking

MachineUnite
Manage Diverse Equipment, Immediate Active Service Following Hardware Connection, Customized Panel and Development Capabilities.

Inspection & Field Operations

Maintenance
Get real-time machine insights, minimizing downtime and equipment issues
PHM (Prognostics and Health Management)
Machine health and failure risk forecasting for proactive machine management

Edge Deployment & Orchestration

EdgeHub HOT
IoT Device Management, a New Advantech Hardware Specification
OEEnergy NEW
Production Performance and Energy Cost Analysis
Ubuntu Pro for Devices HOTNEW
Ubuntu Pro for Devices is a one-time license to get 10 year LTS security maintenance for the main operating system and additionally 25000+ open-source packages in Ubuntu Main and Universe repository.

Agentic AI

AgentBuilder (Industrial AI Agent Development Platform) NEW
Empowering Manufacturing Enterprises to Rapidly Build and Deploy Custom AI Agent Solutions.